Zappos.com – online retail done right

You might recall I recently bought a new, replacement pair of Chacos from Zappos.com. Zappos had a great price on them, and having selected the “fast shipping” option for an extra seven bucks, I received my new Chacos the day after I ordered them. I was impressed.

Well, I returned from India to a much chillier Georgia and a need to break out my old slippers. Finding them woefully inadequate (cheap-o Target slippers from last season), I went to Zappos to look for some replacements.

Without going into details as to what slippers I’ve now ended up with, I ordered a new pair Monday and selected the free shipping option. I received the slippers Tuesday afternoon! I didn’t like them. Late last night I ordered a different pair only to wake up this morning to receive shipping confirmation telling me that the slippers (the new order) had shipped from Kentucky in the wee hours of the morning last night and are “out for delivery” here in Georgia right now.

As to my original purchase that I needed to return, I went ahead and printed up the free shipping return label (very easy process at Zappos.com) and have that box sitting outside waiting to be picked up by UPS when they drop off the replacements.

All of this purchasing was done tax free with free shipping. I’m skeptical Zappos is making money off of me on this sale, but maybe it doesn’t matter: I am officially a Zappos fan-boy. This is as close to online retail perfection as you can get. Painless purchases, ridiculously fast shipping/processing and no-hassle, free returns on items that don’t work out.

Zappos FTW!

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